Become Part of the Encore Car Wash Family – Where Quality Service Meets Cutting-Edge Technology!

At Encore Car Wash, we’re redefining the car wash experience by blending exceptional customer service with the latest technology. From our stunning washes featuring reclaimed bricks from Chicago’s historic buildings to our beautifully crafted murals by local artists, we create a welcoming and modern atmosphere for every customer. Our state-of-the-art equipment ensures that each visit exceeds expectations.

Job Description:

We are seeking a motivated and experienced Car Wash Manager to lead our team and oversee daily operations at one of our busy car wash locations. As a Car Wash Manager, you will play a critical role in ensuring exceptional customer service, maintaining high-quality standards, managing staff, and driving business growth. You will work closely with your team to meet operational goals and provide a positive experience for both employees and customers.

Key Responsibilities:

•    Team Leadership & Development: Provide leadership, direction, and training to staff to maintain a productive and positive work environment. Recognize and reward good performance to foster employee satisfaction.

•    Operational Management: Oversee daily operations of the car wash facility, ensuring all tasks are completed efficiently and to the highest standards. Maintain site cleanliness, organization, and operational flow.

•    Customer Service: Resolve customer service issues promptly and professionally. Use camera footage and direct communication to address concerns and ensure customer satisfaction.

•    Sales & Growth: Actively promote membership volume and sell car wash packages. Encourage and motivate the team to meet sales targets and grow the customer base.

•    Compliance & Safety: Ensure the facility operates in compliance with all applicable laws, regulations, company policies, and safety protocols. Perform regular safety checks.

•    Hiring: Identify, interview, hire, and evaluate, employees as needed. Work with HR to ensure staffing needs are met.

•    Maintenance Oversight: Monitor and perform maintenance tasks as necessary to minimize downtime and ensure smooth operations.

•    Scheduling & Payroll: Manage employee schedules, track attendance, and confirm the accuracy of timeclock punches for bi-weekly payroll processing.

•    Inventory Management: Track and manage car wash inventory to ensure necessary supplies are always available.

•    Other Duties: Perform additional duties as assigned by management.

Job Requirements:

•    Experience: Minimum of 5 years of prior management experience, preferably in a service or retail environment. Experience in the car wash industry is a plus but not required.

•    Skills: Strong leadership, communication, and problem-solving skills. Ability to motivate a team and delegate tasks effectively.

•    Customer Focus: Enjoy building relationships with customers and creating an outstanding customer experience.

•    Physical Requirements: Ability to stand for long periods, perform repeated bending, kneeling, twisting, and overhead reaching. Able to lift between 5 to 30 pounds frequently.

•    Work Schedule: Must be available to work various shifts, including weekends, evenings, and high-traffic periods.

Compensation & Benefits:

•    Competitive Salary + Commission & Bonus 

•    Medical, Dental, Vision, and Life Insurance eligibility

•    Free Car Washes

•    Paid Time Off

•    Career Advancement Opportunities

•    On-site Training and Development

Encore Car Wash is an equal-opportunity employer. All positions are contingent on passing a pre-employment background check.

For consideration, email your resume to HR@encorecarwash.com